VOC ExpressWay
Real-Time Guest Feedback System
Listen to what your guests have to say ...at any time, from any place.
Receive Guest Feedback BEFORE Checkout?? YES!
All guest feedback is important. We give you the missing piece – making your guest’s feedback actionable before they ever leave your hotel!
VOC Systems’ patented process captures spoken, free-form comments from on-site guests using their room phone or a touch screen kiosk. Audio is converted to text for email delivery -- in minutes – to managers with a need to know. No surveys, no forms, keyboards, pens or paper. Your hotel team receives rich audio and text comments of perceptions regarding hotel experiences, conveyed with emotion, detail and candor - voiced by guests directly to the general manager. And it’s all in time for your team to respond to concerns and experiences so more guests leave delighted. Managers monitor progress with continuously updated, on-line reports that highlight feedback trends and provide detailed searches, enabling you to focus resources on highest priority areas.
“Your system has played a huge role in not only learning of and responding to issues, but also correcting them for future guests and recognizing our extraordinary staff.” Orin McCann - Director of Operations, Sheraton Atlanta
Providing feedback couldn’t be easier for your guests. No lines, no anxiety about personal confrontation, no burdensome questions. Access is available 24/7. Guests can use their room phones or press a button and speak using a kiosk handset. Because it’s so easy for them, you get more feedback when you need it most, while guests are on your property.
Guest feedback has neverbeen faster, simpler —or more powerful.
When guests share their experiences during the stay, something magical happens. They give you a precious opportunity to make even the smallest things right...
...Before they check out.
...Before they respond to surveys.
...Before they post to blogs.
...Before they leave the brand.
Reporting that is: Real-Time, Actionable, and Relevant
Call or e-mail today to set up a trial at your property - and witness for yourself how unique knowledge of your guests’ experiences can send your performance to a completely new level.