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Is there a minimum order? How about quantity discounts?
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Products must be ordered in full box quantities, and our item detail pages tell how each product is boxed. Quantity discount rates may be available for orders consisting of 100+ of any single full box products. Contact info@ezselfserve.com for additional information. |
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How and when can I expect my order to be shipped?
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We ship most stocked orders via UPS. Most orders received before 4:00PM EST will be shipped the same day. Orders will be shipped UPS Ground unless otherwise indicated. Allow one to six business days for your order to arrive. For faster service, you can request Next Day Air service or 2nd Day Air Service when you place your order. Kiosk orders are considered special-order, with freight carrier delivery coordinated with the purchaser. |
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What is the shipping cost? |
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You will receive an estimated shipping charge online for UPS shipments but actual shipping charges are calculated at the time of shipping. Special order freight charges vary based upon location and/or expediting charges. |
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What if my product is not listed?
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Please contact info@ezselfserve.com with the make and model number of the machine/printer or description of the product needed. If the product can be sourced through VerticalOne/EZSelfServe, we will provide you with the appropriate consumable supply pricing. |
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What are the accepted forms of payment? |
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Payment is fast, simple and hassle-free. Choose from these convienent options:
1. Charge to PayPal®, MasterCard®, Visa®, Discover® or American Express® card.
2. ACH—Electronic check which is debited from your checking account.
3. Net terms with an approved credit application. (3-5 days for credit approval)
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All VerticalOne orders can be placed via email with a purchase order and/or signed Statement of Work.
To facilitate the best possible pricing to our clients, EZSelfServe is a web-based operation. Unless your organization has contracted specifically for phone-based sales support, please use one of the following methods:
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What is the quickest way to contact you? |
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What is your return policy? |
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Please read the policy below before requesting a Return Authorization.
- No returns will be authorized or accepted unless prior approval has been granted by VerticalOne/EZSelfServe.
- All returns must be assigned a Return Authorization (RA) number.
- A Return Authorization must be requested within 30 days of invoice date.
- Only full unopened cartons will be accepted for return.
- Returned products must be in their original packaging.
- No obsolete/discontinued goods may be returned.
- No special-order items may be returned unless defective in workmanship and/or material.
- Requests for return of items ordered in error will be subject to a 25% restocking fee (plus the cost of shipping out if such shipping cost has been paid by VerticalOne/EZSelfServe). The customer will be responsible for arranging return freight affiliated with a returned item.
- In the event of a VerticalOne/EZSelfServe shipping error, you will be provided with a pre-paid return label to send back the item(s) and you will be issued a replacement.
If your situation is not listed in this policy or you feel you have unique circumstances; please contact us to discuss your situation. For products that are damaged in transit please notify the carrier immediately. If you see outward appearances of damage while receiving the goods, you may also choose to refuse delivery and notify VerticalOne/EZSelfServe by email (info@ezselfserve.com). |
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What is your Product Guarantee? |
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VerticalOne/EZSelfServe guarantees its products to be free from defects in workmanship or materials. Our sole obligation will be to replace any product deemed defective and qualifying for a Return Authorization. |
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